I want to start with I’d never let a caller hear anything negative I have to say about them, nor do I think berating callers is okay.

I work in a call center that has us send out email correspondences. It has the form needed and instructions on how to send it back. I swear out of the 100 calls a day 40 are asking about the very instructions that were emailed over. It’s hard for me to not think of these people as idiots who just enjoy wasting others time. I think it’s strange as a society we can’t call out blatant stupidity. My little “sticking it to them” is telling them “you can email , mail or fax using any of the information emailed to you in the body of the email.” I find myself thinking it’s really not fair that I have to respect these people, they don’t even try. I really have that customer service is just codling stupid people for peanuts. This is actually worse than fast food management by a long shot.

I think call centers should be for violent offenders , it’d make both parties think about how they interact with society. Move the rest of us to data entry or chat.