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I was not running a business 15- 30yrs ago. I hear of people leaving the industry because it is impossible to meet customer expectations. There is no one else coming into the trades so it is defiantly different than it was 20yrs ago that way. But are the customers different also? I have definitely added a lot of extra language to my contracts as time has gone on. I have a rash of shitty customers right now with crazy expectations, Pintrist expectations, and employees coming and going with no experience and short employment. I know half the replies will be that I am a shitty person and business. But, let’s assume for a moment I am truly a good person and try super hard to run a good business. Is the world changing that dramatically? How do the trades adapt to these situations without going mad.
I definitely fit the description of your first guy... Sometimes I think I'm 1000 times better as a carpenter than I am at running a business...
What did he do that makes you describe him as flakey? What could he have improved on?
The shop drawings are killing me too! It's like the shop drawings are more work than the damn millwork itself...
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Yeah, if you think about it from his end, he could have 20-30 people all emailing and calling him. That's a lot of projects to hold in ones head...
For me, I'll definitely let emails slide for weeks, but I always answer the phone. It's the only way to stay sane. I have to focus on the project in front of me to get in done and provide good customer service. It takes a lot of time and mental energy to plan out a project, and I've never figured out how to charge for it. It's always rolled into the final cost.
I've always believed that as long as I focus on making each project and the installation experience as good as I can, there will always be clients lined up who are patient enough to wait..