Trying to deal with a warranty replacement for my Avid Surge Break Cue and it's been a pain. After getting a quick first response with direction on what to do when I return the cue to them, where they said they would ship out the replacement as soon as they had tracking for my cue, it's been radio silence. Now I understand that maybe they were closed for the holidays, even if 2 weeks off seems wild for a business that makes pool cues, but good for them if that's the case. My issue is that it's 2025 now and there's no automated response to emails saying "We are out of the office and will return on xyz date", something I set up for my work email whenever I take even a day off. When I call their phone number on the website I get redirected to a voice mail that's full. Even when there's off time, you'd expect them to have some customer service coverage to not have a massive backlog when they return to office. Hopefully I hear back on Monday and they expedite the shipping of the replacement, but man, what a frustrating experience with the lack of communication.