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Why is it becoming less common for large Aussie companies to have an actual phone no that you can call easily?
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Why is it becoming less common for large Aussie companies to have an actual phone no that you can call?

So many companies these days have a stupid Chatbot that just links to a website that you’ve already looked through.

Then either they tell you send an email or use an app.

Most of the time, the chatbot isn’t even remotely helpful.

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Well if you can’t call in to complain, there are no complaints therefor customer service rating goes up

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1 year ago