I have a new morning shift FD agent who's having a lot of difficulty with understanding what's what in FOSSE and what's being asked of them on her checklist. Below I've provided a list of things from the checklist she needs explanation with. I'm trying to help her as much as I can but I'm hanging on by a thread too and I'm the night auditor.

Print PrePay Report (FOffice-P-P) Follow up with Cash paying guests. Check declined credit cards for additional authorization. (BOffice-C-C-Y-Enter-F4-Y=Enter) and notify guests as needed to update their account. Print the credit card exception report (BOffice-C-E-Y-Enter-Enter). Search for any declined credit cards and resolve.