My guest and I went on Friday 16th February to the London Anime & Gaming Con and it was such a dissapointment. We mostly go to get merch and support individual artists. We got the tickets back in June. Apparently Friday was and I quote "a preview day". Now I'm not talking about voice actors etc that would be there on the weekend. But individual traders. We were promised 4 floors of merchandise and there was only 1 (and it was mostly lucky bags)! When we asked about it they told us "yeah the hotel couldn't give us the whole 4 floors for Friday. But we were told last minute." And I don't blame the information desk but the organisers. You promised 4 floors and you "forgot" to announce when you couldn't deliver. Guest and I left after an hour of being there. I'm sorry but that's not fair for people that paid and went there for similar reasons like we did. We have contacted them but they haven't replied yet. And I'm not surprised....they're busy. However we deserve an explanation.