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Alexa says “Sorry, something went wrong” when I use the wake word
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So I’ve had an Amazon echo spot for a few years, and just started using it again. I have reset it fully and after setting it up it says “Sorry, something went wrong” when I say “Alexa”. I don’t even get to finish what I was going to ask it to do, so I’m wondering what’s wrong here. I unplugged it and plugged it back in 3 times. Also when I try to add photos from my phone, the app says I need to update the Echo Spot when it says it’s up to date. Maybe this is related? Help!

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1 year ago