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I had a booking from a fellow host, I asked her to add the names of the guests coming. She never responded, two days before she arrived I sent her a reminder to add the names of the guests. This time she responded by telling me she was a host and that she knew that Airbnb does not require her to add the names of the guests staying. I explained that my STVR is licensed by the city part of the licensing requires I have STVR insurance which requires all guest names be listed so they will be covered. I also told her Airbnb insurance requires it as well. She never replied. On the day they were to arrive, I called Airbnb and told them what was going on, I permitted Airbnb to read the correspondence in the app. The Airbnb rep. for liability reasons would cancel the reservation and it would not count against me. The guest/host responded immediately, saying that I was evil and she would have my listing taken down.
nothing happened of course.
then last week. I got the same thing again, guests who booked weeks in advance told me they would give me the names of the guests closer to arrival but never did. I asked them a week prior and they ghosted me. I again called Airbnb, and Airbnb once again canceled the reservation. I was able to rebook the home luckily.
At this point, wondering, what with my fellow hosts not asking for guests' names? It seems dangerous. Sigh.
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- 6 months ago
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I had this thing happen for the first time at a hotel in Oklahoma and not even a 'nice' hotel lol....just a lower end chain, first time though. Paranoid owners is what I chalked it up to. May be well warranted in some areas.