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Guest wants to cancel non-refundable booking
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I don’t mind them cancelling, they booked the non refundable and have inquired about their trip plans being different. I don’t want to be penalized financially though. Do I offer a refund for my payout amount or go through the tech support/customer service center and coke to a resolution? What’s the easiest way for me to no be penalized?
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- 6 months ago
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