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PLDT Contractor not responding. Hard to get a response from PLDT. What to do next?
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Problem/Goal: PLDT Contractor not responding. Hard to get a response from PLDT. What to do next?

Context: We asked for a reinstallation of our internet services because we changed addresses. The PLDT contractor said they will arrive on Dec 23 morning. We woke up at ~8 AM but fell asleep again. We rewoke at ~10 AM and realized the contractor arrived at ~9 AM. They said they will come back on Dec 24, but they didn't. They have since been unreachable. Our calls are rejected and they don't reply

Previous Attempts: We tried reaching out to PLDT through their website and FB Messenger, but we can't reach an actual person, let alone a straight answer. We're just directed to online forms or chat bots that don't help

What can we do next?

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5 days ago