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Hi all! I have an engineer visiting scheduled to look at hail damaged masonry, wind damaged windows, wind damaged doors, and wind damaged fencing. I have two questions:
1) it is currently raining in ATX, all of my chalk marking has been washed off, how should I demonstrate/mark the damage? Or what should I do about the rain?
2) what should I have prepared to show to have a smooth visit? It’s my first time having an insurance claim so I have no idea what I’m doing.
Edit: thank y’all! It sounds like I need to talk to my contractor because they got me into this in what sounds like a bad faith attempt to make more money on my claim. I’ll be sure to wear a low cut top for the engineer and offer beer 😂 (kidding) but it’s good to know they are sending actual engineers who will be professional and knowledgeable.
Update: They no-showed no-call so I don’t know what that means but thank you everyone for the information! It certainly calmed my anxiety about everything.
Ah that makes more sense, it sounds like from the other comment that finding an engineer is almost impossible?
Would it be a bad idea to point out additional details or areas to look at?
I texted the contractor and he called them MI windows and said we had 100mph winds. (Poor guy hasn’t even had coffee yet and I’m destroying his peace😂)
I didn’t even think about that. The contractor said it was all the windows. The insurance has already agreed to replace all of the windows on one side of the house because they were hail damaged with no mention of wind. The contractor said it’s because of the wind causing negative pressure that damaged the other windows?
So I know nothing about building science but our contractor said the wind pressure warped the top and bottom of the door by pushing it in. He did use a level and show me that it wasn’t like straight. Then he said the window seals were broken and some of the frames were warped from wind pressure too.
I don’t have any connection to the contractor or experience with them. I just don’t know who to trust because I know like they have a biased interest towards inflating the claim as much as possible to line their pockets but I also know the insurance has a biased interest towards not paying and lining their pockets so I’m just stuck in the middle without really knowing what to do. Like what our contractor says make sense and there was like water that was blown in during the storm around the doors and windows. The windows have condensation on them all the time and our ecobee stats show an increase run time to maintain the set temp so our contractor says that’s all because of the dual pane windows seals are broken so it loses its insulating properties.
Does that check out based on y’all’s experience? What should I believe?
I just want to be helpful and make sure it’s a fair investigation because there is a lot of concerning reviews about Donan Engineering.
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I don’t know if this company is local. It’s Donan Engineering, they seem to be out of Kentucky and I can’t find a local office listed online. Just a lot of concerning reviews that I’m trying to take with a grain of salt because obviously the reviews are from everyone who didn’t like the result.