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Zendesk AI Agents for Autonomous Chat and Email Responding
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Does anyone use Zendesk AI agents? Can you create AI agents to automatically respond to lower-level customer support issues via chat or email? Is it possible to train different agents to respond to various issues like lost passwords, security setup, locating resources, verification emails, and other platform-related concerns based on your company's procedures? Please let me know if this is a feature Zendesk can do.
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Do you have examples of some tier 1 tickets you all have AI solve?