I am having severe networking issues with my Series X, however, it does not stop at WiFi. Let me give you guys a run through with my Xbox Series X experience so far. So I bought the console about 3 months ago for around 730 USD and change. I was unable to get my hands on a console when they were available for purchase (which was practically never, maybe a window of a few weeks MAX) and ended up caving months after release.

That being said, I have dumped endless money and resources into this console since I have bought it. Right out of the box, I have experienced a plethora of issues including issues with quick-resume, hangs on games (offline), and the worst of them all, not being able to play any online game without constant fear of disconnect or when it comes to games that don’t use P2P matchmaking (I.E, Hunt Showdown and Rainbow Six); not being able to matchmake at all!

Now let’s talk about what I have tried, what has worked and what hasn’t. I have tried connected to console through an Ethernet cable (before you tell me to try a Cat 6 or Cat 5E or Cat 7, I have tried all 3). This was a complete bust. Constant UPnP issues, although UPnP is enabled on my modem/ gpon terminal and router. I have tried WiFi, 2.4 Ghz and 5 GHz, I have tried a VPN service to mitigate any routing issues I may be having. I have bought 2 routers since, a TP link Archer A7 and a Netgear Nighthawk X6 R800. I have a static IP from my ISP, which I pay a lot of money for considering my IP still uses IPv4 at their backend, however, they do use PPPoe translation for IPv6, and it is enabled on my router, I have checked in the WAN configuration. I have also tried enabling Bridge mode from my modem (GPON terminal) to my router, and before you ask, I have done this on both routers not once but multiple times. I have tried enabling DMZ on my modem (using the IP address from my router), which I have included in the DHCP static IP pool. I have also tried this on both routers. I have tried using a mix of DMZ and UPnP between my modem and my router. I have tunneled IPv4 to IPv6 using both Nat6 protocol and PPPoe (tried on both routers.) I have completely disabled IPv6 and tried only IPv4. I have done two complete factory resets (including all my games and data). I have tried soft resets, power cycles, clearing MAC address.) I have tried using an alternate port. I have tried putting my router into access point mode (both routers). I have even tried to use my modem, my Archer A7 and my Nighthawk all at the time time. Modem to router to access point, with no luck. I have tried this through again, 5 different Ethernet cables (2x cat 5e, 2 cat 6 and 1 cat 7) with absolutely no luck. In fact, one time, I plugged in my Ethernet to my Xbox and it in essence dos’d me out of my own internet connection for about 20 minutes. ETHERNET DOES NOT WORK AT ALL. INFACT IT HAS AN IMPACT NOT ONLY ON MY SERIES X BUT ALL THE DEVICES CONNECTED TO MY ROUTER/ MODEM. I have tried with 2.4 ghz as I am aware the Series X for some reason prefers 2.4 over 5Ghz, with some luck... (it worked for 1 whole day and never worked again) and when I say I’ve tried 2.4 GHz, I mean I’ve tried it with all the aforementioned methods including (DMZ, UPnP, a combination of both, I’ve even individually port forwarded all the ports for every game I have installed on this console (if I may call it that). I have called my ISP, and they have assured me there is nothing wrong on their end and I believe them. I never had an issue on my One X/S. INFACT, they have been so accommodating, they have put me in touch with their most senior support technicians, they have given me an IPv4 static IP, which literally NO IP does anymore considering the sheer rarity of one. They have sent multiple support agents to my home to diagnose the problem.

Other methods and techniques I’ve used;

Multiple factory resets on all 3 modems/ routers

Multiple factory resets on my Xbox series X

I have tried internal settings such as energy saving mode and instant on (both) with all the aforementioned settings/ configurations.

I have tried disconnecting the HDMI and streaming to my laptop as I am aware of issues related to HDMI CEC and WiFi and I have tried with it plugged in and enabled and disabled.

I have tried to manually input all the IP/DNS/ WAN config on all 3 routers and the console.

I have tried the Series X on my iPhone hotspot (although I knew prior to this, that most cellular companies don’t offer UPnP configurability on their devices.) That being said, I even purchased a mobile hotspot to possibly try and mitigate any issues. DID NOT WORK.

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Microsoft, Please work on this issue; It has wasted hours of my life, that I am never getting back.

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Edit: I have also tried Network diagnostics to find optimized channels for my WiFi, as I suspected interference. I am currently on a channel with literally 0 noise -96.

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