I got my dell visor about 2 months ago during a black friday sale and the vr headset works fine, the issue is the head strap always comes loose. I tried contacting them today after seeing another poster mention they did for the same issue and had theirs replaced.

The problem was I purchased mine from a best buy store and not dell; so the person I spoke with needed a dell customer number from there I couldnt provide so they asked for other means of verification. Then I gave them the order number from my best buy purchase followed by every serial number on the box of the dell visor (and even a CN number on the headset itself under the velcro pad) and they still said none of these brought up any info on the product or proof i had purchased one.

So after over an hour on the phone with them they finally told me nothing could be done. Had anyone who has succesfully contacted them and had it repaired under warranty tell me exactly what serial number they want?

I read them the numbers right off the box and the headset itself, but they kept saying it was wrong.