This post has been de-listed
It is no longer included in search results and normal feeds (front page, hot posts, subreddit posts, etc). It remains visible only via the author's post history.
Hello, I just recently (DEC 12th) got a Dell XPS 15 9250 w/ 32 GB, Touch, and i9 from Best Buy. And for some reason, when left unattended, it crashes and needs a full reboot. When I am on the computer it's fine, but if I let it sit with the screensaver playing, it randomly crashes saying "windows failed to boot properly."
When using WhoCrashed, it says that it is an intel driver causing issues. I checked everything else, and yet it just randomly blue screening when left idle, it, however, does not blue screen when I am actively using the laptop.
C:\WINDOWS\Minidump\012023-12656-01.dmp (Minidump)
Bugcheck code: 0x1000007E(0xFFFFFFFFC0000094, 0xFFFFF806B6217EE0, 0xFFFFB989AC485BB8, 0xFFFFBB01B0EFC900)
Bugcheck name: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M Driver or module in which error occurred: igdkmdn64.sys (igdkmdn64 0xD7EE0)
File path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2ca62370b4bf6c20\igdkmdn64.sys
Description: Intel Graphics Kernel Mode New Driver
Product: Intel HD Graphics Drivers for Windows(R)) Company:
Intel Corporation Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
Analysis: This is likely a software problem which means that it was probably caused by a bug in a driver.
There is a possibility that this is caused by memory corruption. Memory corruption can be caused by a faulty driver, faulty RAM, overheating and more. Read this article on memory corruption. Read this article on thermal issues
A third party driver was identified as the probable root cause of this system error.
It is suggested you look for an update for the following driver:
igdkmdn64.sys (Intel Graphics Kernel Mode New Driver, Intel Corporation).
Google query: igdkmdn64 Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
Subreddit
Post Details
- Posted
- 2 years ago
- Reddit URL
- View post on reddit.com
- External URL
- reddit.com/r/WindowsHelp...