Good Morning-

This problem started a month ago and I switched to a different computer being I didn’t have time to deal with it, but now I have to figure it out so any help would be great.

So login screen won’t let me put in my Pin (I did have a 4 digit pin log in) and when I put in my password for my Microsoft account it doesn’t work. Tried rebooting jn safemode but being I can’t login to my Microsoft account it won’t work.. When I click on forgot password, on the sign in page, it does a quick black screen and returns to the sign in page.

Being my password won’t work I can’t use any of the other rescue functions like restore or uninstall updates.

Any ideas or a process to follow with be so helpful. Any idea if this indicative of a virus or windows update?

At this point I am thinking of reformat and Starr I see but there are a few files I want to get off the computer and I can’t boot to Dos being I can’t login to my account.

Thanks so much.

Ps- computer is overpowered 15 , i7, 32GB ram and 1TB SSD. Thanks