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On July 19 I deposited cash in the ATM and while processing, the screen went black and and went to an updating screen. So I waited for it to reach 100% then when it came back on it was out of service. I stuck around for about 30 more minutes but the mosquitoes were getting bad so I left and called in the morning. Even after submitting the photos of the screen the atm was displaying updating , then out of service My claim was denied because they “ couldn’t find the deposit in the system after reviewing my transactions”.
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