I work at a popular sandwich chain. Earlier this year, we started using a popular online delivery service. We make the food, the company provides the drivers. We get the online orders via a device, which prints off two receipts stating what is on the order - one for us for our records, and one for the customer that gets stuck on the bag containing their food with a sticker.

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So yesterday, I get an order on the device for two sandwiches. One is normal. The other is our veggie option. But it's a strange one... all they've asked for is bread, with cheese, and two sauces. And that's it.

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Usually, the whole point of ordering the veggie sandwich... is adding vegetables to it.

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But I think "hey, well, if they have a problem with it, I'm sure they'll let us know."

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Yep.

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Yes he did.

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Not 10 minutes after the delivery driver leaves, the phone rings.

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C - Customer. Me - me.

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Me: "Hello, this is the sandwich shop"

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C: "Uh.... is this some kind of joke?"

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Me, faux-confused: "Huh?"

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C: "There's no salad in my sandwich. What the" confused garbles and frustration.

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Okay.

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His tone of voice pissed me off. No "hello, excuse me, but there's been a mistake" or "could I ask why my sandwich is weird". Not polite, not nice. Just "ISTHISSOMEKINDOFAJOKE" like the typical male Karen I assumed he would be.

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I get it. When I don't get what I ordered (or in this case what he presumed he ordered) I of course would phone and question it. But I try and be at least somewhat decent to a complete stranger just trying to do their job. This guy was not being a decent person. His tone of voice was condescending, and rude.

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Customer service mode activated, but firm, I explain the mistake he made to him, and how I did, in fact, make what he ordered.

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C: "But I swear I ordered salad."

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Me: "Unfortunately no, you did not."

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I then read back his receipt, verbatim, and basically said "sorry but it's your fault."

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He asked if he could get another sandwich. I told him to phone the delivery company or order again online.

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I told my manager. She told her manager. She then told myself and the other employees on a group chat that yeah, it was his fault, but her manager said to "check if this happens in future, to call the customer."

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How about no.

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How about I make what you order.

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How about you use your eyes and your common sense when ordering online.

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I'm just glad I wasn't penalised for doing my job correctly.

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Check your food order before you confirm it. Don't be an idiot and order a ketchup and mayo cheese toastie by mistake. And if you do, do. Not. Blame. The. Employees. For doing their job, for creating your fuck up of an order.

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The man apparently phoned the company and asked for a refund, which my manager's manager refused.

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All in all, it was pretty funny.