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I’ll keep this short. My family arrived at the airport in plenty of time for our flight. We waited and waited and waited in a parking lot for a shuttle to our terminal. We waited twice the listed time for a bus and I eventually drove my wife and son directly to the gate. We were minutes too late. The airline was of no help because the shuttle was not of their control.
Now getting someone to take accountability from a municipal airport… lol
I called the shuttle department who acknowledged a bus broke down and they did nothing to make anyone aware, but advised we talk to the airline in regards to compensation. Fuck us I suppose.
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