I've been a minimal customer for over 8 years. We recently made the change from a SaaS pure cloud backup provider back to on-prem with Veeam for both VM & M365 protection. Now I'm beginning to get worried. I had 2 people assigned to my organization who were let go in the 300 employee scale back. There isn't a person in the industry who doesn't think Veeam will pop IPO shortly, but those people were integral in "GSD" Getting Stuff Done for me. I've had support tickets open for 30 days, I've asked every case to be escalated to manager, it just keeps going round n round the Tier 1 - have you tried rebooting the server ? More and more issues keep coming up with the more utilization we have with this product. I think they are severely underestimating at how poorly the integration with Wasabi end point is for customers. It's just a lot of red flags and smoke signals at this point. My customer experience is going one way, and Veeam is trying to make their bottom line go the other. Things aren't adding up.

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The backup real is just really sad right now, this is the best in class solution comparatively speaking, and it's just crumbling.

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My new account executive is just trying to smooth me over offering me tickets to this game, a suite to that game, golf here, conference there, They want me to speak at VeeamON 24 in FLL - but I'm having second thoughts about blowing smoke up the market's bum about hooray product this, and shiny bells that.