Ordered from a restaurant tonight and was supposed to receive a milkshake. Did not receive it. I did the usual process of getting a refund expecting them to give me one. Have never had an issue in the past. Now, they are saying to send a picture of the receipt and everyone’s food. Mind you this is halfway through our meal.

Update: now I’m chatting with someone and they said “we can assist if you send a picture of receipt and the food you received.” This is after I already told them we didn’t get a receipt and our food is already gone.

Edit: just called and now they have to forward it to a specialized team and I need to check my emails. It’s a $3-4 shake. This is ridiculous.