A pretty frustrating ordeal.

Two weeks ago I sold a shoe on StockX and dropped off a package at UPS with a pre-paid shipping label. Instead of going to my usual location where I'm cool with the staff I figured to drop it off at a location that's a 5-min walk away from my work place. A few days later I check the tracking and see it was still sitting in 'Label Created - On the Way' status.

Something felt wrong so I contacted UPS and opened a claims investigation. I always take photos and record myself packing, dropping off packages in case something like this happens so I also submitted that information along with the receipt. One person said the inquiry would take 8 business days, another 15 business days.

As far as StockX is concerned on their end there's no secondary scan showing any transit of the package so because of that it's out of their hands since to them it's still at the UPS store.

Anyone experience a similar situation with any intel on how to move forward? Will UPS reimburse what the package was sold for?

Any intel is appreciated.

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