Going to be joining their Zoom tomorrow, I just need to vent and am wondering if anyone has any advice

I got a notice end of last academic year that I was over credits for maximum timeframe (I'm grandfathered in to credit cap instead of quarter cap). I filled out a maximum timeframe appeal and submitted it, and they rejected it saying the form was for Summer 2023/24 and to wait for the 2024/25 form.

I eventually had to contact them because the 2024/25 form wasn't showing up, but when I did I was able to submit. I was out-of-state at the time, in Denver, so I asked them if I could submit the same form I did before with the same signatures, they said yes.

I submitted it, and the form disappeared from my portal which I assumed meant it was accepted. The whole time I kept getting notices about the 2023/24 form being rejected, and it kept showing up in my portal saying it needed to be resubmitted; I ignored it since the rejection message explicitly said I didn't need to fill it out unless I was taking summer classes, which I wasn't.

I signed in and checked my financial aid today and it said that my financial aid package wasn't available since I'm noncompliant with Satisfactory Academic Progress.

So, firstly, this isn't even true since I'm graduating at the end of Fall and will only have 246 credits (cap is 258), which they should know since I've already submitted my DDA for graduation at the end of Fall quarter, and secondly this shouldn't matter since I submitted the maximum timeframe appeal. I'm absolutely livid, especially since I was never notified there was a problem after I submitted the appeal form (I was notified when the first appeal form submission was rejected).

I'm going to be reaching out to them tomorrow via the posted Financial Aid Zoom link to ask what the hell is going on. Meanwhile, does anyone know if there's anything else I can do about this / has anyone else experienced anything like this?

Thank you, - E.M.