I work in a theme park on an attraction and I have had coworkers ask me how I would respond when a guest is inconvenienced (whether it is a restraint issue, attraction closure, etc.) and I responded with the way I usually word things. "I apologize for the inconvenience but due to such and such reason we are not able to accommodate you or due to some technical difficulties we are unable to operate at this time." And they seemed to understand that but then they asked how should they apologize if the issue is a result of their actions. How would you tell them to phrase their apology in a way that is understanding and empathetic without accepting liability?