mistakenly posted at r/PHCreditCards. posting it again here.

I have a personal loan with CITI and PDC ang mode of payment. Gusto ko sana bayaran na ng buo at iclose na yung loan. But how do I get hold of how much is the pre termination fee and steps? I've called the UB customer service hotline, and apparently the new process for Citi Branded account is that the BackOffice (they) will call back with the amount, in 2-3 days. Haven't receive any callback. Going to any UB branch will just redirect you to the customer service hotline number. Several follow-up in the customer service hotline will tell you to wait for the callback. its been a month.

If this wasn't a PDC, I would have already stop funding the account so they will really call me back