I have the TP-lINK ax 5400 (Archer AX73) and need help please

This post has been de-listed

It is no longer included in search results and normal feeds (front page, hot posts, subreddit posts, etc). It remains visible only via the author's post history.

Post Flair (click to view more posts with a particular flair)

TP-Link - Technical Support

Post Body

Purchased in May and had to reboot a few days ago. Now, after new firmware update (1.0.11 Build 20230829 rel.37304) I have 2 devices that will only connect to a guest network even though before the update they were connected to the main 5G.

I tried a few different things to fix it after spending 1 hour on the support phone call. I changed the 5G width to 160 and then she also just read to me from the script about changing DNS' which did nothing.

TP-Link is telling me they'll replace it but I have to return mine first or pay for expedited shipping and the total cost of the replacement and then return the "defective" unit which after they receive, I will be credited within 30 days. Way too much hassle.

Does anyone have any troubleshooting tips?

Author

Account Strength

70%

Account Age

2 years

Verified Email

Yes

Verified Flair

Total Karma

3,466

Link Karma

476

Comment Karma

2,990

Profile updated: 4 days ago

Posts updated: 2 months ago

fancyschmancy99

Subreddit

r/TpLink

Post Details

We try to extract some basic information from the post title. This is not always successful or accurate, please use your best judgement and compare these values to the post title and body for confirmation.

Posted: 10 months ago
Reddit URL: View post on reddit.com
External URL: reddit.com/r/TpLink/comm...