Hello,

Brand new teacher here. I teach graphic design and video production (for now) after being a freelance professional for five years.

We have purchased the Adobe suite for my computer lab but I can’t get it installed. A few weeks ago the IT department told me they would do it, but basically I’m now being told to do it myself.

I’ve tried for several hours across three days and have not had any success. There’s a lot of IT lingo about admins and deploying packages and what not that I just don’t understand. I’ve used adobe for the past five years on my personal machines but have no idea how to set up device licenses for 20 computers.

Is it unreasonable for me to expect this to be taken care of? I’m not even an admin on the account and have to use someone else’s email to login and try and get it installed. Now I’m a week behind on my lessons because we don’t have photoshop or illustrator.

Thanks for your time and any advice!