So I was doing my opus like I normal do and this dude is just going off on the guest service girls. I stow my batch and walk to get a water behind the desk. The dude shouts “hey maybe you can help me since they can’t” so he proceeded to explain that his wife place an order but It wasn’t ready so he went and got it from the floor and wanted to leave with the product. “Sir listen that’s not how the system works, I know I’m the one that picks this stuff and these ladies have told you the same thing that I’m going to tell you” dude says “frankly this is ridiculous and incredibly inconvenient and I don’t believe you’re telling me the truth so I’m taking my product and leaving” I replied “sir I’m not going to stop you but you haven’t paid for that and you’ll be documented for theft.” Dude says “get me your manager” and so I called the TL and waited for him to come and watched him say the same thing. Dude told the TL to go fuck himself, threw the bag of dog food on the ground and stomped out of the store mumbling to himself.