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I know many store have different metrics for time to get drive ups out, however what are we supposed to do about these people with super large orders (hell even small ones for that matter) that don't let us know they are on Thier way and just pull up and say oh I'm here!
At my store we have three minutes to get the order out to the customer, if it's not prepped then it usually will go over. And it happens more often than not that people "suddenly arrive" thus our metric suffers. Anyone have advice on helping with this issue?
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- 11 months ago
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