This happened to me last night.

I took a customer's to-go order over the phone and he said that he wanted his whole meal to be "fully vegan." Since we were slammed, I just wrote "FULLY VEGAN" in capital letters. I wasn't able to go to the BOH and make it clear he wanted it full vegan because of handling tables and bussing and other things.

So I'm driving home from my shift and I get a text from my manager, who's pissed that I upset the customer because his order had eggs in it and they have to comp him for his meal. She sent me a picture of the ticket and said that I never indicated that he didn't want eggs.

But.... I wrote "FULLY VEGAN" on the ticket. Which I told her that. "Vegan means no eggs at all."

She retorted "Yeah no, some vegan people want eggs in their food, which is weird but ok."

I'm.......floored?