Why? We have a sizable amount of customers who come to our branch to do transactions and their hands are COVERED in either:

° motor oil/transmission fluid

° dirt (from gardening, or from construction)

° unhoused grime (i.e like a homeless person's hand, someone who hasn't washed their hands in months)

° soot

° that fermented-sweet smelling oily sheen of caked-on bodily fluids that have never been washed off

I don't treat these people any differently and will transact and consult for them all day long... however, the amount of dirt and grime they have on their hands is so bad that it leaves messy residue literally all over our desks and teller stations. I have to take time after each of these encounters to not only wash the grime off my own hands, but wipe down the tables and desks because there's massive streaks of dirt/grime/motor oil all over the place.

There's only ONE dude who is excused from judgment because he runs a truck repair business right next to the branch and is always running in throughout the day to deposit cash that his customers give him - totally makes sense, he's shoulder-deep in diesel engines all day and I don't expect him to do a deep clean before coming in. But to the other customers, why? What motivates someone to come in with hands covered in grime and leave streaks of it all over the branch?