BACKGROUND

My mother has been working as a tech for the better half of a decade in a chain Pharmacy attached to a grocery. She has excellent rapport with her Pharmacists and customers. She has loyal customers and repeatedly ranks highly on the customer satisfaction surveys, mostly because she is good at promoting feedback and engaging with the customers on a personal level.

Once, when she took an extended vacation, the pharmacy's survey score dropped to the extent that the district pharmacy-coordinator contacted the pharmacy-manager expressing concerns about the abrupt drop. My mother's manager, also a kind lady, identified mom as the source of positive feedback. The scores returned to their former heights when she returned from vacation.

ON TO THE STORY!

A long time customer and personal friend of the pharmacist on duty came to pick up his prescriptions. My mom knew this guy had sense of humor just from their short interaction. She felt comfortable cracking a joke or two with him.

At the transaction she asked him to slide his card and sign.

Playfully he says, "What if I don't want to?"

She says, "Then I'll just have to take you down and get payment myself."

The 6'2 overweight portly man laughs at my 5'2 mom. "You make it sound like you could beat me," he says.

She stares him in the eyes with feigned defiance and says, "You laugh like you think I can't do it."

The Pharmacist is giggling and stifling laughs at her desk while listening to the conversation. The man laughs and swipes his card. When my mom hands him his receipt she informs him of the survey on the back. She holds up her nametag clearly displaying her name Dory and says "Be sure to mention me by name 'Lisa'."

The man laughs again throwing his hands in the air in mock exasperation, "Now you're implying I can't read, HUH?!"

The trio begin laughing harder than before. After the laughter dies down, she offers him some chocolate from their office candy dish as peace offering.

The man's laughter redoubles and his mock outrage returns, "Now you're tryin' to kill me! I just bought test strips for my diabetes!"