Hi, im new here, been in hospitality for a year and a half atleast in hotels, before that it was restaraunts. Ok so this is really short but i feel like i gotta ask if anyone else has similar quality of guests. So i work a decently known hotel in the US, i work front desk and my story is , you have to walk through our sliding doors to enter, and there are 4 luggage racks or carts, 2 on each side of said entrace into main lobby. I cant stress how many people ask, "do you have luggage racks?" Like umm... yea man, you just walked right past them.

Another one, short one, is how many of these cats do not know they need ID and CC upon check in? Like i knew you needed to provide these items at C/I even before working in a hotel.