This took place about two months ago at the casino resort I work at. Around the beginning of my shift (around 11:30 AM), I check someone in whose room is not ready yet. Whenever a guest's room is not ready at the time of check in, we let them give the nightly incidental hold, direct them to the bell desk to store any luggage away, and offer some entertainment/dining options while they wait. One such option the property just implemented over the past summer was a wristband that grants access to the pool deck while you wait.

This particular guest opted for the pool wristbands for each member of his group. I then let him know that even though there's no exact estimate as to when a room would be ready, I'd send a rush out to housekeeping for him. After he left for the pool, I thought I wouldn't hear from him again, until...

Around 3:15 PM, the guest (who we'll call Bathing Suit, or BS) storms down to the desk in nothing but blue swim trunks, smelling of alcohol, and drooling all over the desk. Not to mention he was absolutely irate!

BS: MY ROOM ISN'T READY! You said you put a rush on it for me, but you're a fuckin' liar!

OP: I'm sorry you feel that way sir. I can check on the status of the room for you; could I please see your photo ID?

BS: No, FUCK YOU! YOU'RE A FUCKIN' LIAR!

At this point, the agent at the terminal next to mine, along with a supervisor, decide to step in and have me step back.

Coworker and Supervisor: STOP YELLING! CALM DOWN!

BS: NO, I WON'T CALM DOWN! I WANT MY ROOM AND YOU WON'T GIVE IT TO ME!

Supervisor: Can I see your ID please?

BS: NO, I JUST WANT MY ROOM!

Supervisor: I understand, sir, but for me to check on your room, I need to see your ID.

BS (to me): You're a fuckin' liar.

OP: I'm sorry you feel that way sir.

BS finally hands over his ID, and we see that his room has been ready since 1 PM (one of our agents even attemped to call him). We let him know of the good news, program his keys, and send him on his way to the bell desk. On his way over there, BS slips on the tile floor, and a whole posse of security guards follow him over, as they must have caught wind of his temper tantrum.

When one of the guards talked with us about what they should do, we collectively let him know that BS is no longer welcome here. Right after I was sent on my lunch break, security had removed BS from the property.

When I came back from lunch, the supervisors on duty praised me for how I handled the situation. I then realized that since BS was on a cooking-dot-com reservation, we could report the guest for misconduct on the cooking extranet.