Tonight my coworker who is new was checking in a guest who was being rude with her over the security deposit. I stepped in and explained to him why we were taking the money for the deposit. He started screaming at me and telling me that the people he booked the room with told him that he only have to pay his room rate and that was it. I told him I that every Shelton hotel in america requires a security deposit at check in. He said he did not have the money to pay it so I told him he can always find a cheaper hotel to stay at because at this point he was getting very belligerent.

Supervisor walks up while all of this is going on. The man just points at me and starts screaming "SHE CALLED ME A LIAR!!!!!!!!' Of course this pissed me off so I pointed at myself and looked around and said ME? I asked my coworker did I call him a Liar? she said no. I said exactly I never said anything like that all I did was tell you that you had to put the security deposit down to check in to our hotel.

This man starts to scream at the supervisor and tells him that he is going to call corporate on me and asked what my name was. Supervisor told him its cooperates policy to take a security deposit so what are you going to do? tell them you were yelling at a desk worker who was doing there job?

The man all of a sudden magically has enough money after the supervisor told him again that if He could not pay it that he had to leave and find another place to stay. He paid for his room, security deposit and all. Then walked off and started cussing up a storm on the way to the elevator.