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Do guests not understand what the request section is for? Or what a request even is? istg every week we get someone who’s booked one type of room and shows up expecting to be given a different (more expensive) one because they said pretty please in the request section.
“Can I please have a room with a large bed?”
“Oh I’m sorry, the room you’ve booked only comes with a twin bed.”
“But I put it in the requests on [insert OTA]?”
“Unfortunately though you’ve booked a room with a small bed.”
“But the request.”
“Yes, but you can’t just request a more expensive room that you haven’t paid for.”
Like, buddy you’ve literally paid our cheapest rate on our cheapest room, what wriggle room do you think you have here? If sleeping in a twin bed is that unimaginable then you should’ve coughed up the extra ~£15 a night for a bigger room with a double bed.
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Yeah well you cheaped out on a third party and you're stuck with what's left. So either take the room or I'll cancel the reservation and you won't get a refund.