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Had a person come in to check in earlier today, no reservations under the name he gave me though. He didn’t have a confirmation email or anything, so I proceeded like he was a walk-in. He agreed to a room and the rate(after complaining about the taxes), but when I asked him for an ID he just gave me some weird member card with no name or other identification on it. I explained I needed a valid form of ID to check him in, to which he insisted the name of the credit card should be ID enough. I insisted it wasn’t, at which point he turned around and walked out, loudly calling me a d*ck on the way out. Some people man…
Throw a tantrum before being escorted out by police.
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This is like 80% of my CLC check ins. I tell them they can't get a key until I see ID. All but one give in after about five minutes.