This is essentially the review the hotel just got over a noise complaint over the weekend.

We have a policy on our registration cards that people have to read and initial, saying quiet time is from 10pm -7am Daily, and that you can be evicted with no refund if you break it.

This room was noisy at 1AM and generated a noise complaint. When I went to the room, I could hear people giggling and being loud, and the TV or music playing from 2 rooms away.

I knocked on the door fairly loudly, announcing myself as front desk FOUR TIMES before someone answered the door. By that time I was pissed. On the 3rd time I said, "Room XXX. Someone better come to the door and talk to me right now, because if I leave here, I'll be calling the police to have you evicted."

They finally answered the door, and I was not "polite". I didn't swear or yell, but I did raise my voice and I was very stern with them, as if they were children. Because they were fucking acting like it.

I basically said that if the front desk person is knocking on your door because you were being noisy, you answer the goddamn door. Turn your music off and if you're going to talk, whisper. If I have to come again, you'll be kicked out.

They tried arguing with me, saying they didn't know who I was. I told them I announced I was the front desk person each time. One of them apparently was trying to call the front desk to say someone was knocking on their door. Ya, stupid! I'm not at the front desk to answer your call, because I'm at your door because you're being noisy in my hotel at 1AM!

So, ya, they wrote a review admitting they were noisy and having their TV on loud at 1AM, but that the front desk person was rude and mean to them and they didn't have a good stay.

GOOD! Hope they were traumatized so much they will never stay here again, and anywhere else they stay, they won't be noisy in the middle of the night for fear someone will knock on their door.

Anyone reading their review should take from it that they shouldn't come to this hotel to "party" or get wild, and that we take our noise policy seriously for the benefit of people who come here to sleep. Much rather have this kind of review than "I couldn't sleep all night because people were loud and playing music all night and the hotel did nothing about it." This is a perfect example of why guest review scores don't mean shit.

Co-worker suggested I should have called the room. But unless I know for sure which room it is, I don't want to generate additional bad reviews by accidentally calling the wrong room at 1AM and accusing them of being noisy when they're sleeping. I only knock on doors that I know the noise is coming from. We don't have security, and it's just me at night. Also, I want to see who it is that is causing the problem, and want to make sure there aren't like, 10 people in the room.