RANT! Anyone else have a crazy Friday the 13th??? Everyone was acting HORRIBLE today but this ONE Plutonium member individual in particular was being HORRID.

This Plutonium guest comes in and when he checks in he wanted to know if he could be on a certain floor with the rest of his group. Keep in mind we were SOLD OUT tonight. I told him yes that I could make that happen because I still had 4 rooms left on that floor. I assigned him a room on that floor and then checked him in. He opened the key packet... " Excuse me miss I don't want to be in this room what else do you have, can I see the floor plan?"

I told him I only had three other rooms on that floor and showed him on the map which ones they were and told him to pick whatever room he wanted from those options and I would give him it...

"mam I don't want any of these rooms. What else can you do for me? I want to be in the very middle of the hallway.....can I have this one here ? he points to a room in the middle of the hall on another floor.

me: yes you can have that one for tonight but It's possible I might not have it tomorrow night. I see you have two separate reservations one for tonight that was booked with a third party and another for tomorrow night till Sunday that you booked with us. Let me check... oh looks like someone already has that room pre assigned to them So unfortunately you can only have it tonight and would have to move tomorrow. ....

him: "I DON'T UNDERSTAND WHY I HAVE TO MOVE ROOMS I AM A PLUTONIUM MEMBER!!!!!!'

me: I understand that sir but so is the person who requested this particular room. They reserved it first before you there is nothing I can do about that. Would you like this room for tonight cuz I can make that happened for you for sure.

him: NO NOT IF I HAVE TO MOVE TOMORROW!I JUST DONT UNDERSTAND WHY I CANT BE IN THERE TOMORROW AS WELL PLEASE EXPLAIN TO ME AGAIN WHY?

THIS WENT ON FOR A GOOD 30 MINUTES! He just kept repeating the same thing over and over that he did not understand why we could not keep him in that room for his whole stay. the line built up and was out the door because he held it up arguing with me over why I could not just kick the other person into another room . Even tho I told him I could no longer assist him and told him he would have to step aside and speak to the manager about this he STILL kept trying to argue with me -_- " I don't understand why I don't understand why!!!!'

this man was very much grown and throwing a tantrum like a 2 year old -__- smh. he talked to the manager who told him the exact same thing and the man argued with him for another 20 minutes until he finally accepted reality and settled for another room on another floor that he finally agreed to take.