This happened during my shift today and u/Organic_Doctor_7147 inspired me to share it since they were writing about guest privacy.

So- towards the end of my day, a nicely dressed woman in her 70’s came up to the Front Desk and says “I need help finding how to get to a room”. I say ok, and ask her which room she’s trying to get to. She says “015”. I reply that we do not have any rooms with that number, so she says “Maybe 150.” We have a room 105 but as the FOM, I know not to even give clues, as that’s a slippery slope. So again I tell her that we do not have that room number but ask if she knows the name of the person staying in the room. If she has their number she should try to call them, and have them come meet her in the lobby. She says that she does not know the name of the person staying in the room, and does not have their number. Now I’m trying to hide my smirk at how silly this is. Then she pulls out her phone and shows me a profile with a picture and name.

Alan Jackson. Yes- the country singer. Mind you this photo is from 20 years ago.

Trying even harder not to laugh I tell her that I am sorry but nobody by that name is staying in this hotel (he is really not staying here). She thanks me and sullenly walks out of the hotel.

Either she got some false intel that a famous country singer was in town or she was being catfished. I’ve never had to deal with super fans or anything since our hotel is not in a major city; but will take a respectful yet delusional elderly lady over the creepy dude trying to stalk his ex-wife any day. We’ve had enough of those.