Do you guys ever have people who come up with creative ways to get guest information from you guys over the phone? I thought I had someone today try to trick me but I was not too sure. Turns out it was legit so I ended up feeling dumb in the end. My hotel just made us sign a letter last week that reminded us of our safety protocols regarding guest info and that we would be fired if we were caught breaking the rules. All of us have been super paranoid since this letter has been put out because we keep thinking we are gonna get secret shopped. For reference I NEVER give out any info at all I am very very strict about this even more so than most of my other coworkers.

Anyways ... Today I I had a lady today call me with this following conversation. Keep in mind my hotel has caller id so we can see the names of people before we answer. This woman was... lets Call her Mrs. Fake Lady

Ms. fake lady : "yes hello you should have two guests staying at your hotel who are friends of mine. The first one's name is misses Anna X and the second one is Mister George X, I would like to know if they payed for their own rooms because I would like to pay for them"

me: I am so sorry I am not allowed to give any guest information over the phone if you are not those guests. If you want to pay for their rooms you need to have this conversation with them first IF they are staying here and then they can inform us at check in or over the phone so that we can email you a credit card authorization form.

Ms. Fake lady: " I AM NOT ASKING YOU TO GIVE ME ANY INFORMATION ABOUT THEM I KNOW THEIR NAMES AND I KNOW THAT THEY ARE STAYING THERE I NEED YOU TO TELL ME IF THEY ALREADY PAID FOR THEIR OWN ROOMS BECAUSE I WANT TO PAY FOR THEM!

Me: yes I understand that but I am not allowed to confirm or deny if those guests are staying here since you confirmed that you are not either one of these guests I am so sorry.

I figured this person was calling around different hotels and seeing which one they were at because I just thought this question was a little strange. Turns out that the lady was legit and actually showed up with those two people because she was local. she put her card on file for both of them. I felt so dumb but then again I guess better to be safe than sorry?