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Omg!!!! I just had a guest this is their second night, they are checking out today and they waited till 4am to complain about the room next door being loud both nights. My brain wanted to scream are you dense lady why complain now? Instead I said, "I do wish you brought this to our attention sooner. We could have handled it, or perhaps moved you to a quieter location." What do you expect me to do? Hop in a freaking time machine and fix it?
Oh and to top it off if she wants any type of compensation she isn't going to get any, she booked third party. Hahahahaha. Ironically so did the noisy room.
At least she wasn't rude and neither was the room when I went to tell them to be quiet. I think I might start handing out smarties candies though, too much?
My favorites are the people calling at 3am to dispute a months old bill on the phone.
I work on the east coast of the north america and these calls are almost always from the USA.
And not like frozen (AK) or tropical (HI) USA. They understand time zones. At most they'll call to do a business reservation at 2am with an Amex to cover.
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Oh no buddy, they all expect a manager to be there at 3am and are violently perplexed when I explain that to them.
What's even better is some third party like ixpedia rep calls me at 4am looking for a manager. Like you forgot about time zones buddy?