After the hockey parents, I swear, the most guests are probably the ones booking our luxury rooms at the last minute, paying 100-120$ a night and expecting a full 5 star resort.

Dude books one of our bedrooms with a king bed, jacuzzi and a fireplace. It is written on the website that the fireplace is only operational in the winter.

After trying to bargain a free late check out (denied), he comes back to the FD and asks how do we turn on the fireplace.

"You don't. The gas system has been shut down for the summer!"

"But I booked specifically for that!"

"I don't know what to tell you sir. It's 30 degrees outside (86 Fahrenheit). We shut down the whole gas system for the fireplaces at the beginning of the month and prepared our air conditioners for the hot season instead."

"Are you going to offer a compensation?"

Puzzled look from me.

"No!?"

And this is where he said that one sentence that completely knocked me away.

"But I wanted to f*** my wife in front of the fireplace! What do I do now?"

Moment of silence...

"I don't know sir. The fireplace will not work. I can't make it work tonight."

"Call your manager! Find a solution"

Goes back to his room.

He passed again in front of me maybe two hours later. Knocks angrily on the desk.

"Did you find a solution?"

"Waiting from news from my manager."

"I'm going out for dinner, I will come back after for the solution".

When I saw him come back, I went to "work" in the office. I saw him walk like a lost ape around the lobby looking for me until he went to his room.

He probably ended up by having a good time with his wife despite the lack of a functioning fireplace, because day shift told me there was no issues this morning and he was in a good mood.