I am not in the hospitality business at all, but have traveled a lot. I did not know about the third party issues as much as I do now, and have resolved never to use them other than to look up the prices for comparison. I will, in the future, always call the hotel direct.

Now to the point of the story, my late wife and I booked through warm_line dot com, and ticked the box for our pet dog. When we got there they didn't know we had a dog. Well, the following morning the made us move rooms as the FA the previous afternoon made a mistake. No big deal, but the reason? The FA didn't notice our dog, we didn't mention him, and he put us in a non-pet room, right next to one of those "emotional support animal" owners.

The following day I spoke with the GM. She kept on interrupting me and wouldn't listen. The point I was trying to get across was that they should complain to the third party that relevant information was not being passed on.

Now that I"ve been following this sub for a while I see why she was short with me, but oh so condescending and difficult.

I've learned my lesson.