Busy morning at the Catalina Inn and the phone rings:

ME: Thank you for calling the Catalina Inn how may I assist you?

Man's voice: yes, we just checked out of your hotel and the Lady who checked us in told us we get our deposit back when are we supposed to get it back?

Me: So since you're checked out. The hotel has released your deposit. if you used a credit card you should be seeing it return very soon sometime later today if you haven't received it already. but if you used a debit card it may take up to 3-5 business days to see the reflection of your balance.

MV: Oh okay I see. hold on my wife wants to talk..
*phone jostling*

Loudmouth Lady: WHAT DO YOU MEAN FIVE DAYS!?!?! I JUST WANTED TO KNOW HOW LONG YOUR CRAPPY HOTEL WAS PLANNING ON KEEPING MY $50. I NEED YOU TO GIVE IT BACK RIGHT NOW.

Me: Yes, ma'am when you checked out. The hotel already released your authorization. It's up to your bank on how fast you see that deposit come back.

LL: LOOK, 5 BUSINESS DAYS IS UNACCEPTABLE. I AM ON A TRIP AND I DIDN'T PLAN FOR ANY EXTRA FEES. YOU NEED TO GIVE ME MY MONEY BACK RIGHT NOW.

Me: I'm sorry, but since you're already checked out there's nothing else I can further do on my end to expedite the process. You should give your bank a call.

LL: HOW DO YOU EVEN KNOW WE CHECKED OUT? WHAT MAKES YOU SO SURE YOU RELEASED THE AUTHORIZATION?! I NEED YOU GUYS TO SEND ME MY MONEY BACK!!

Me: You already told me you checked out. But I am happy to look at the reservation for you. what's the last name?
LL: THE LAST NAME IS "DUMMY"

*quickly looking up reservation in departures at the very top of the list is the reservation for Stoopid Dummy. Booked through that darn "speedy" OTA it says CHECKED OUT in bold letters*

Me: Ah, yes, ma'am you are indeed checked out. We released your authorization this morning. it's up to the bank how soon you will see that deposit.

LL: HOW AM I SUPPOSED TO FIX THIS?

ME: You should consider calling your bank.

LL: WELL WHAT AM I SUPPOSED TO DO!?! JUST LEAVE MY THREE KIDS ON THE SIDE OF THE ROAD!?!?

Me: I'd imagine you should probably call your bank. they should be able to get it sorted out.

LL: YOU NEED TO SEND ME MY MONEY BACK RIGHT NOW.

Me: I have already explained to you. There's nothing we can do any further to get your $50 back to you any faster. If you are having trouble not seeing the authorization released any faster you should talk to your bank as they are the ones still holding your funds.

LL: GET ME YOUR MANAGER I WANT TO TALK TO YOUR MANAGER

Me: ah I understand. unfortunately, it's my manager's day off. I can transfer you to her voicemail if you would like?

LL: NO THAT ISN'T GOING TO WORK. I CAN'T BELIEVE I HAVE TO CALL MY BANK TO GET MY MONEY BACK. WE'RE NEVER RETURNING AGAIN. *she hangs up (thank God)*

First Deskians 1:15

Poor planning on your part doesn't constitute an emergency on mine.

​

HK just told me these very specific guests also stole two pillows... the ones that are $24.99 a piece.