I'm manning the desk on my typical day shift when a hot tired supernova guest arrives at my small highway side property in a fairly square state.

Check in is normal. the guest doesn't tell me what he needs, he simply gives me his name and lets me figure it out. I try to be as charming as possible. This supernova guest is the judge of the dog show that's in town. The dogs were impressive, but not as impressive as His Dear Muffin.

I ask if Muffin will be joining us. Muffin is indeed joining us, we could never leave him in the car.

It is policy at this small highway side property to register guest pets and charge them a $50 pet fee per room that will have a pet occupy it. Housekeeping does extra work cleaning these rooms. it's only fair.

So, I grab our pet policy form and start to go over the rules with Mr. Supernova (they're all very basic, don't let your pet run around unleashed, don't bring them to breakfast or the pool, if they destroy our stuff w'ell make you pay for it) The first guideline on the paper is mention of the $50 pet fee

SN: Oh so there's a $50 pet fee?

Me: yes, sir Muffin must also be a registered guest as well.

SN: you're going to waive that right, haha?

Me: no sir, every pet staying in our hotel must pay a pet fee

SN: is that pet fee worth this reservation?

Me: Mr Supernova, if you bring a pet, you must pay a pet fee, it's policy.

SN: Yeah, but I'm saying, is charging me this $50 pet fee... Worth the entire reservation? Really?

Me: Mr. supernova, if you are saying you would rather not stay at our hotel, I'm happy to honor that request.

SN: Are you serious right now?

Me: Yes, sir, I will be happy to honor your request of cancelling your reservation

SN: Maybe I will...

Mr. Supernova gets on his phone to call Loyalty about his pet fee related prosecution. Right then Mr. Supernova's beautiful wife with raven hair walks into the lobby

BW: What is the hold up?

SN (to His wife): oh..uh nothing

he then stops trying to argue with me and finishes up the pet policy that he then passes me across the desk. Makes Direct eye contact with me and whispers "You'll regret this."

One week later and he doesn't leave any sort of review and Loyalty Guest Encounters does not mention anything about a Supernova who just couldn't possibly fathom there may be a pet fee for his pet. I, in fact, laughed about this with my AGM and didn't, in fact. regret this.