Bought something from a well-known telecommunications company. The gadget came with a note to call a number for technical support. I called it and it went to a call center abroad. The agent had to refer me to a department handling technical support for the gadget. Spent the next hour and a half in hell. Five referrals to other agents. They communicate wonderfully as long as they stay on script (e.g. How may I help you? What is your sim number? What form of payment will you use?) but once the customer goes off script or says something unusual (e.g. Ma'am that was a correction, not a confirmation) they are stunned and don't know what to say.