I placed an order on the website of a clothing retailer that does not cost a pretty “Penny” on Nov 27. On their website it has said since Nov 30 that my items were “in transit” to the store as I chose the ship to store option.

Normally, most companies require 7-10 business days for something to arrive at their store so when the 7th business day passed yesterday I decided to give their customer service a call.

Spoke with a gentleman who told me the items were actually at the store, they just hadn’t called me yet and to call the store for more info.

I called the store and lo and behold they tell me the items actually have not arrived. I call the website customer service number again and state I want to file a complaint for being led on a wild goose chase.

The Valley sounding girl literally goes:

“Uhhhhhhhhh....let me get with a supervisor to see if we can do that”

I sit on hold for 1-2 minutes and the girl comes on the line with another woman who is identified as a supervisor. I state what occurred. During the course of the conversation she states that the time table for items to arrive at the store is 4-7 business days. I let her know that yesterday was the 7th business day since placing the order.

She then goes: “Yes, yesterday was the 7th business day, but a local 3rd party might not have scheduled a delivery to that particular store. So it is actually a time table of 10 business days.”

Ok, so why did she say 4-7 business days earlier. My lunch break was almost over so I didn’t care to ask. I told her about 3 times that I knew shipping was tough right now, but I just didn’t like being told incorrect information and being sent a wild goose chase.

She gave a lukewarm apology each time and said that she would email “leadership” about the other employee to see if there are any “opportunities” for improvement.

After the third apology she then gives me the “anything else I can help you with line” obviously trying to push me off the phone. I tell her no and she says there is a survey about her customer service.

I hang around after she hangs up and give her the lowest score on both of the survey questions. 1 out of 5 stars I now regret that though.Yes she was not very empathetic and was down right robotic with her apologies, but she did appear to do everything in her power to address the situation.

A 3 would have been more appropriate, but not a 1. Oh well, employees still shouldn’t be saying things that aren’t correct