I work for a convenience store and pharmacy In the States. I just had my 1st story worthy experience in retail. It is a busy Saturday night and busier than most with only 3 people on shift, Myself the cashier, my manager, and the pharmacist. Because of this my manager has been rushing Is back-and-forth between the pharmacy and up front helping out however she can. Around 11 o'clock we get an alert on our communications system is communications system that a same day order pick up has been registered and assigned to our store, Which means Manager has to now split her attention 3 ways to pick up Is everything in that order. Right as the order finished being put together, we get the alert that the customer Is in the parking lot and Ready for our curbside service which we had shut down at 9 o'clock for safety reasons due to the neighbourhood our store is in. Manager tells a customer To queue up in the pharmacy drive-thru and we would be happy to deliver it to her that way. There is at this point one other person in the drive-through. up front I have not been able to get the line below 5 people in line all by myself But I am processing customers at a pretty decent clip. I am made aware of the situation when As I'm in the middle of processing a customer, with a line 7 customers deep by gettting a call on the store phone which I answer with my polite greeting.

"Thank you for calling [store name] on [cross streets] how many I help you."

"HI I am in line here and am waiting for service on my pickup order."

Making eye contact with the lady standing out of line at the photo counter about 30 feet away. " I will be happy to help you with that is just a moment miss." Then I go back to checking out the customer I am on. It is then that my manager chimes in to catch me up. That the order in ready back in the Pharmacy. She has pissed me off and so I am in no fucking hurry to convenience her By letting her cut in front of the still 5 or 6 People who have been patiently waiting in line.

Taking my sweet time without sounding rude to the other customers who had been waiting patiently, I clear the line and she steps up to the counter. Before she can say anything I say " and what is the order name under?" And she proceeds to get snippy Is spelling out her name. I look through the order pick ups Before pretending to get a message on my earpiece. I then explain that the order is fill and. Waiting for her at the pharmacy as it was marked in our system as a drive-thru pick up.

"You expect me to walk all the way back there?"

Looking at the 4 people that had queued up behind her amd the 2 more walking towards the end of the queue.

"Unfortunately yes as that is where it is right now. But I would be more then happy to ring you up for anything else you have while you are here."

She turns and walks away without a word.

Tldr Older Karen Was so impatient that she couldn't wait 3 to 5 minutes in her car. Ended up spending 15 minutes standing in line Only to Wait those 3 or 5 minutes more in the store before getting her items.