I work at a popular sandwich chain. Earlier this year, we started using a popular online delivery service. We make the food, the company provides the drivers. We get the online orders via a device, which prints off two receipts stating what is on the order - one for us for our records, and one for the customer that gets stuck on the bag containing their food with a sticker.

So yesterday, I get an order on the device for two sandwiches. One is normal. The other is our veggie option. But it's a strange one... all they've asked for is bread, with cheese, and two sauces. And that's it.

Usually, the whole point of ordering the veggie sandwich... is adding vegetables to it.

But I think "hey, well, if they have a problem with it, I'm sure they'll let us know."

Yep.

Yes he did.

Not 10 minutes after the delivery driver leaves, the phone rings.

C - Customer. Me - me.

Me: "Hello, this is the sandwich shop"

C: "Uh.... is this some kind of joke?"

Me, faux-confused: "Huh?"

C: "There's no salad in my sandwich. What the" confused garbles and frustration.

Okay.

His tone of voice pissed me off. No "hello, excuse me, but there's been a mistake" or "could I ask why my sandwich is weird". Not polite, not nice. Just "ISTHISSOMEKINDOFAJOKE" like the typical male Karen I assumed he would be.

I get it. When I don't get what I ordered (or in this case what he presumed he ordered) I of course would phone and question it. But I try and be at least somewhat decent to a complete stranger just trying to do their job. This guy was not being a decent person. His tone of voice was condescending, and rude.

Customer service mode activated, but firm, I explain the mistake he made to him, and how I did, in fact, make what he ordered.

C: "But I swear I ordered salad."

Me: "Unfortunately no, you did not."

I then read back his receipt, verbatim, and basically said "sorry but it's your fault."

He asked if he could get another sandwich. I told him to phone the delivery company or order again online.

I told my manager. She told her manager. She then told myself and the other employees on a group chat that yeah, it was his fault, but her manager said to "check if this happens in future, to call the customer."

How about no.

How about I make what you order.

How about you use your eyes and your common sense when ordering online.

I'm just glad I wasn't penalised for doing my job correctly.

Check your food order before you confirm it. Don't be an idiot and order a ketchup and mayo cheese toastie by mistake. And if you do, do. Not. Blame. The. Employees. For doing their job, for creating your fuck up of an order.

The man apparently phoned the company and asked for a refund, which my manager's manager refused.

All in all, it was pretty funny.